Frequently Asked Questions
Everything you need to know about your BLUETTI EU shopping experience.
How long does shipping take within the European Union?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for apparel and accessories?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with all tags attached to qualify for a full refund.
Do I have to pay customs duties on my order?
No, all orders shipped within the EU include VAT and are not subject to additional customs duties, ensuring a seamless delivery process.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own to find the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Sofort for your convenience.
Are your products ethically manufactured?
Quality and sustainability are our priorities. We partner with certified manufacturers who adhere to fair labor practices and use high-quality, durable materials.